Privacy Policy

How TransformPeptides collects, uses, and protects your personal information.

1. Overview

TransformPeptides (ABN 63 454 360 612) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, hold, use, and disclose personal information.

By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our products and services. This may include:

  • Identity information: Name, email address, phone number
  • Shipping information: Delivery address, city, state, postcode
  • Account information: Hashed password, two-factor authentication settings (if you register an account)
  • Order information: Products purchased, order value, payment reference, order history
  • Communications: Messages sent via our contact form or email
  • Technical data: IP address, browser type, device information, pages visited, and referral source (collected automatically via server logs)

We do not collect sensitive information such as health data, racial or ethnic origin, political opinions, or biometric data.

3. How We Use Your Information

Personal information is used for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations, dispatch notifications, and payment instructions
  • Responding to enquiries submitted through our contact page
  • Managing your account, loyalty rewards, and affiliate program (if applicable)
  • Sending newsletters and promotional offers (only with your explicit consent)
  • Improving our website, products, and customer experience
  • Complying with legal and regulatory obligations

4. How We Store and Protect Your Data

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Measures include:

  • Password security: All passwords are stored using industry-standard hashing (never in plain text)
  • Two-factor authentication: Optional 2FA is available for all user accounts
  • Access controls: Only authorised personnel can access order and customer data
  • Secure communication: Our website uses HTTPS encryption for all data transmission

While we implement appropriate safeguards, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses session cookies to maintain your shopping cart, login state, and preferences during your visit. These cookies are essential for the website to function and are not used for advertising or cross-site tracking.

We do not use third-party advertising cookies, remarketing pixels, or behavioural tracking tools. We do not share browsing data with third-party advertisers.

6. Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in the following circumstances:

  • Shipping providers: Your name and delivery address are shared with Australia Post or other courier services to fulfil orders
  • Email services: Your email address may be processed by our email delivery service to send order confirmations and newsletters
  • Legal compliance: We may disclose information if required by law, court order, or regulatory authority

7. Newsletter and Marketing

You will only receive marketing communications if you have explicitly opted in (e.g., by subscribing to our newsletter or signing up for a discount). Every marketing email includes an unsubscribe link. You can opt out at any time by:

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your account and associated personal data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at support@transformpeptidesau.com. We will respond within 30 days.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Order records: Retained for 7 years for tax and legal compliance
  • Account data: Retained until you request account deletion
  • Newsletter subscriptions: Retained until you unsubscribe
  • Contact form enquiries: Retained for up to 12 months

10. Children's Privacy

Our website and products are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will take steps to delete their information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after any modification constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at:

Email: support@transformpeptidesau.com
Location: Canberra, ACT, Australia

Last Updated: February 2026

Return to Home